Hey Coach H,
thanks for the feedback. I'm sorry your experience has not been good. I have gone ahead and refunded you for the M1. Hate to see folks have such a poor experience.
As for the specifics, you are correct. The M1 does not have a patterned pre-curve to it. This is literally our first model of glove that we released nearly 10yrs ago. It's a base level glove. Not meant to have all of the perfect features that maybe you find in more expensive gloves. That being said, we dont advertise it as having precurve. The photos online certainly don't show any precurve. Not all gloves by any brand come with precurve. Some do. Some dont. As a store front, we try to offer our customers as much information about the product as possilbe. So im sorry you were surprised to find that the glove was not a shape that you prefer. But, I'm fairly confident the information on the product page is very representative of what arrives. Nothing more. Nothing less.
You obviously prefer a different shape glove. 1000% fair. I've come to learn that no matter how good a glove is, not everyone will agree. And to clarify, this glove has sold to thousands of hands that absolutely love it. So, as for tracking data points and making changes to critical features of a product, this outlier data point simply reinforces that not everyone agrees on what's good -- but not a data point that will have me redesign it. If Hestra has a glove with perfect precurve that suits your needs, then the free market would suggest they should get your business. they make nice product to be certain.
As for your future with the now-free pair of M1s, please keep using them. They're really not all that bad. Use them for tasks wehre you maybe wont notice how imperfect they are for you. Dog toy? Your choice.
Enjoy.
Brett
Founder
